Avoya Travel Introduces Avoya Infinity As New Consumer Vacation Planning Journey

first_imgAvoya Brand Growing and Winning Loyalty By Promoting Value of Independent Vacation Planners  Ft. Lauderdale, Fla. – June 30, 2017 – Avoya Travel®, the travel industry’s most innovative brand, introduces Avoya Infinity™, a pioneering consumer-focused model to deliver the best vacation planning and booking customer experience. Avoya Infinity will accelerate Avoya’s continued growth and power the company’s commitment to create the industry’s best cruise and vacation planning experience by placing Independent Vacation Planners in the Avoya Network™ at the center. Avoya Infinity is the next phase for Avoya in delivering on its brand promise of Reimagining Vacation Planning™. It expands on Avoya’s unique value proposition of combining powerful online search with the expertise and professionalism of Independent Vacation Planners in the Avoya Network, and providing exclusive offers and values to help customers plan and book better vacations. Recognizing that the customer vacation planning and booking journey is no longer linear, Avoya designed the Avoya Infinity model as a fluid and endless infinity loop with the important relationship between a customer and their expert Independent Vacation Planner™ located at the center – known as the Connect phase. Avoya Infinity also encompasses all the other stages of planning and taking vacations like Dream, Discover, Book, and Enjoy, all the while promoting the continued value of the Independent Vacation Planners in the Avoya Network. Avoya Infinity is driving advancements and innovation to make Avoya’s customer journey the best experience at every phase. Avoya continues to invest in new technologies and strategies to better understand what consumers want and position the brand as the best solution, to elevate the role and value of the Independent Vacation Planner, and to connect with a new market of travel customers. This combined with a more powerful website experience, added personal touch points, and enhanced pre-trip experiences are just some of the developments the company has implemented to power Avoya Infinity. As a result, Avoya is sourcing better customer leads (Live Leads™) and connecting even more travelers to Independent Vacation Planners in the Avoya Network matched to create more memorable cruises and vacations than ever before. “Avoya Infinity provides the ideal framework for creating the best vacation planning experience through Avoya Travel’s unique combination of technology, human touch, and value,” said Brad Anderson, President of Avoya Travel. “Consumer-focused companies win, and Avoya Infinity will power Avoya Travel’s continued innovations and advancements to create incredible vacation experiences and memories for our valued customers.”  About Avoya Travel:Avoya Travel is a family-owned company with a longstanding reputation for being one of the world’s most innovative marketing and travel technology companies. As an American Express Travel Representative for more than 30 years, and their largest seller of cruises and tours, Avoya is deeply committed to Integrity and Professionalism™, service, and value in every aspect of planning cruises and vacations. Through an elite network of independently owned and operated travel agencies, Avoya provides exclusive discounts, amenities, and first-class customer service to travelers worldwide. Cruise lines and travel partners recognize this, as Avoya has received numerous accolades, including being repeatedly named Travel Partner of the Year by Norwegian Cruise Line, Royal Caribbean, Celebrity Cruises, Carnival Cruises, American Express, Oceania Cruises, and more. Today, Avoya is headquartered in Ft. Lauderdale, Florida, with support offices throughout the United States. Travel agency owners, travel professionals, and others interested in owning and operating their own travel business should contact Avoya Travel at 800-521-2597 or visit www.JoinAvoya.com. Travelers interested in booking their next vacation with Avoya Travel, should call 800-357-2261 or visit www.AvoyaTravel.com.last_img read more

Labour advocate decries death in Norwich crash

A union advocating for agricultural workers in Canada is speaking out after the death of a seasonal labourer in a car crash near Norwich last week.Jermaine Booth, 41, of Jamaica died in a crash July 9 on Potters Road near Norwich, a small community about an hour west of London, after the SUV he was driving veered from the road and flipped into a nearby farm field.Booth died on scene, while his four passengers, also identified by police as seasonal workers, were taken to hospital.Police continue to investigate the crash, and have not released any details about its cause.While little is known about Booth, including where he worked, a union that advocates for migrant and temporary workers said these types of accidents are all too common among seasonal workers.“Migrant workers and the agricultural sector are in a very precarious position, there are a lot of dangers,” said Santiago Escobar, national representative for the United Food and Commercial Workers (UFCW).“In most cases we have learned and see that workers don’t know … their rights, don’t know what the employer or supervisor should provide and inform in terms of health and safety,” he added, noting the right to refuse work as an example.The Jamaican Liaison Service, a service established by the Jamaican government to work with the Canadian government and employers for Jamaican seasonal agricultural workers, did not return a request for comment Tuesday.The UFCW strongly advocates for workers to unionize, and Escobar said they see a difference between unionized and non-unionized workplaces.However, for non-unionized workers, including many seasonal labourers like Booth, there is the UFCW’s Agricultural Workers Alliance. The association boasts 13,000 members, and is an option for migrant workers.“It provides support like health and safety training, know your rights (training) and provides support to victims of abuse,” he said.Escobar said that after a case like the Hampstead crash that killed 11 migrant workers near Stratford in 2012, the push for workers to know their rights has been stronger. The coroner at the time decided against an inquest into the crash, a decision the UFCW decried at the time.Escobar said his organization has few details on the crash involving Booth and four other seasonal workers, but said that fatigue and overwork, especially on night shifts, could contribute to crashes like the one seen last week. The Hampstead crash was caused by driver error, an investigation concluded.The UFCW has a program for migrant workers in the event an accident does occur, a “life insurance” of sorts that can be awarded to the victim’s family, Escobar said, typically about $5,000 – though he noted the UFCW fundraised about $230,000 after the Hampstead crash.And, late last month in Simcoe the UFCW held its first ever consultation between the province’s Ministry of Labour and seasonal and migrant workers, to include seasonal and migrant workers’ feedback in the province’s labour strategy.About 45 workers attended, and Escobar said they hope to continue the conversation, in order to make sure all workers are informed of their rights and prevent future accidents.“These issues and fatalities and accidents could be prevented with mandatory training,” he said. “It is common to find (workers) don’t know their rights.”On June 4, a change in federal policy came into effect that allows all migrant workers experiencing “physical, sexual, psychological or financial abuse” to apply for an open work permit, a change from many of the employer-specific permits currently issued, in an effort to combat abuse of workers. read more